Have you lost access to the phone number or email address you used to register with JAMB? You may now be able to update your details.The Joint Admissions and Matriculation Board (JAMB) has introduced a process for candidates who have genuinely lost access to their registered GSM numbers or email addresses. This is particularly useful for candidates who can no longer receive JAMB notifications on their old number or access their JAMB profile through their registered email.According to JAMB, affected candidates can apply for a SIM swap or email change through the JAMB e-Facility portal and complete the process at a designated JAMB office.Who Can Use the Service?The service is intended for candidates who have genuinely lost access to:- The GSM number registered with JAMB- The email address registered on their JAMB profileJAMB also stated that the service can only be accessed once, so candidates should make sure that the new phone number or email address they provide is correct.How to Change Your JAMB Phone Number or Email Address1. Get a Court AffidavitIf you have lost access to your registered phone number or email address, you should first visit a High Court and obtain an affidavit supporting your request for a SIM swap or email change.2. Log in to Your JAMB e-Facility AccountAfter obtaining the affidavit, log in to your JAMB e-Facility profile using your existing login details.3. Select “Penalties”From the e-Facility menu, locate and select “Penalties.”4. Select “SIM Swap/Email Change Penalty Payment”Under the Penalties section, select:SIM Swap/Email Change Penalty PaymentThis will allow you to proceed with the required payment.5. Pay the Prescribed FeeMake the required payment through the JAMB portal. Keep your payment details or receipt for reference.6. Visit a Designated JAMB OfficeAfter completing the payment, visit the nearest designated JAMB PTC/PRC Centre to complete the process.This part is important because the change cannot be completed entirely online.7. Provide Your Profile Code and Existing GSM NumberAt the JAMB office, you will be required to provide your JAMB profile code and existing GSM number as part of the verification process.8. Complete Biometric VerificationJAMB will carry out biometric verification to confirm your identity before processing the request.9. Upload Your Court AffidavitA scanned copy of the court affidavit will also be uploaded as part of the process.Once the required verification and documentation have been completed, JAMB can process the requested SIM swap or email change.Important Things to KnowBefore starting the process, make sure you:- Have a valid court affidavit.- Have your JAMB profile code available.- Provide accurate replacement information.- Keep your payment evidence.- Visit a designated JAMB PTC/PRC Centre.- Make sure the new phone number or email address is accessible to you.- Double-check your new details because JAMB says the service can only be accessed once.Lost Your JAMB SIM or Email? Here’s What to DoLosing access to the phone number or email address connected to your JAMB profile can be frustrating, especially when you need to receive important admission or examination-related information.Thankfully, JAMB now provides a formal process for candidates with genuine cases of lost access. Start by obtaining the required affidavit, make the payment through your JAMB e-Facility account, and then visit a designated JAMB office for biometric verification and completion of the process.Always confirm the latest requirements and applicable fees on the official JAMB platform before making any payment or visiting an office, as procedures and charges may change.
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